Effective Date: August 1, 2026
At Quickky, every order is important to us. Many of our products are custom-made specifically for each customer, so our return and refund policy differs from that of standard retail products. Please read the following policy carefully before placing your order.
Personalized & Customized Products
Products that are customized or personalized with names, logos, QR codes, photos, social media details, business information, dates, or any other customer-provided content cannot be returned, exchanged, or refunded once the order has been confirmed.
As these products are made specifically for you, they cannot be resold or reused.
Please ensure that all spelling, design details, uploaded files, and personalization information are accurate before completing your purchase.
Non-Personalized Products
If you purchase a non-personalized product, you may request a return within 7 days of receiving your order, provided that:
- The product is unused and in its original condition.
- The product is returned in its original packaging.
- The product is free from damage caused after delivery.
Returns that do not meet these conditions may be declined.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
After reviewing your claim, Quickky may offer a replacement, repair, store credit, or refund where appropriate.
Delivery Charges
Delivery charges are non-refundable.
If a refund is approved for an eligible non-personalized product, only the product price will be refunded. Shipping, delivery, cash-on-delivery, or other service charges paid during the order are not refundable.
Customers are also responsible for the cost of returning eligible items unless the return is due to our error.
Order Cancellations
Orders for personalized products may only be cancelled before production begins.
Once production has started, cancellations cannot be accepted because the product is being manufactured specifically for your order.
Non-personalized orders may be cancelled before dispatch.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible or through another mutually agreed method.
Refund processing times may vary depending on your payment provider.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Quickky
Email: info@quickky.pk
Website: https://quickky.pk
We appreciate your trust in Quickky and are committed to resolving genuine issues fairly while maintaining the quality and integrity of our personalized products.